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To help us serve you better, please spare few minutes for us:
Your preferred place for registering your complaints?

 Call Center      Consumer Care Center      E-mail      Website

 
Services

 
Rating Parameter
Please select the option in the relevant box for each of the points to indicate your opinion about NDPL
Excellent Very Good Good Average Poor
I.  CONSUMER CARE CENTER:  
Responsiveness (Understanding, answering, politeness etc) of the Consumer Care Executive
Knowledge & Information of Consumer Care Executive
Civic & waiting facilities for Consumers at NDPL Consumer Care Center
II.  CALL CENTER:  
Which of our call center experienced by you
 Commercial 66111912  No Supply 66404040  Both  None
Responsiveness (Understanding, answering, politeness etc) of the Call Center Executive
Knowledge & Information of Call Center Executive
Ease (availability & picking up of calls) of contacting Helpline Number
III.  BILLING:  
Accuracy of bill
Timely Delivery of the bill
IV.  BILL PAYMENT SERVICES:  
Conveniences for bill payments
V.  ELECTRICITY OPERATION:  
Electricity supply situation in your area
Quality of electricity received (Voltage Fluctuation, Number of interruptions, etc.)
Advance intimation on Load shedding
Behavior of staff involved in Fault restoration
Timely switching on & off of Street lights in your area
VI.  COMPLAINT REDRESSAL:  
Time taken for complaint resolution
Updating of status after complaint redressal
Overall performance of the Company
Suggestions/Feedback/Expectations:
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TO RESPOND EFFECTIVELY; PLEASE DO GIVE THE FOLLOWING DETAILS
Name of Consumer   K. No.  (as printed on bill)
Telephone Number   Sanctioned Load   (as printed on bill)
Email Id.   Mobile No.  
Address  Landmark  
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